I haven’t received my tickets — what can I do?
For most tickets, you will receive a confirmation email within 15 minutes after payment.
If you haven’t received anything after 30 minutes, please also check your spam or junk folder.
You can also log in to your account using the email address you used to make the booking to view your tickets.
How to log in to your account:
If you still don’t see anything there, please contact our customer service team.
Is my order successful if I haven’t received tickets?
In almost all cases, you will receive your tickets within 15 minutes after payment.
If you haven’t received anything after one hour and the payment was successful, check your email and spam folder.
Still nothing? Contact our customer service.
I can’t complete my order — what now?
It may take up to 30 minutes for your payment to be processed.
Check if you’ve received an email with a status update.
In some cases, the issue is caused by an outdated browser, especially Internet Explorer or Firefox.
Use a recent version of Chrome, Safari or Edge to complete your order.
Still not working? Contact our customer service.
Do I need to choose a time slot?
Some tickets require a time slot, others don’t.
If a time slot is required, this will be clearly indicated during the booking process.
For tickets without time slots, you may visit anytime during opening hours on the selected date.
How do I book discounted tickets (children, students, seniors)?
If discounts or free entry apply, you will see this when selecting your tickets.
Always select the correct ticket type, even if it says ‘free’.
Choose the appropriate ticket and bring valid ID to the venue.
Can I book using a Museum Card, city card or membership?
Some venues offer free or discounted access with cards such as the Museumkaart or city pass.
Conditions vary per venue.
Check the ticket information or the official website of the venue for details.
Which discount codes are valid on Playtix?
Only promotion codes issued by Playtix or our official partners are valid.
Discount codes are personal and only valid under certain conditions.
Is parking included with my ticket?
If a venue offers parking, this will be shown during checkout.
Parking may be included, optional, or not available.
If included, this will appear under ‘What’s included’ on the activity page.
Why can’t I add more tickets?
If you cannot select additional tickets for a specific date or time, availability is limited.
Try choosing another date or time slot.
Which payment methods can I use?
You can pay on Playtix using:
– iDEAL
– Maestro
My payment was declined — what should I do?
Check that you have sufficient balance.
Check that your card details are entered correctly.
We cannot influence this process — please contact your bank if the issue continues.
I was charged twice — what now?
If you completed payment more than once, you have likely created a second booking.
Every confirmed payment results in a new order.
If you're unsure whether something went wrong, contact us so we can check it for you.
Can I give my ticket to someone else?
Yes, in most cases you can transfer your ticket to another person.
Please note that the ticket is only valid on the selected date and time slot.
Ensure the person using the ticket follows the same conditions at the venue.
I am not being admitted with my ticket — what should I do?
Playtix only sells official tickets.
Make sure you have followed the instructions in your confirmation email and voucher.
Some tickets are sold as discount vouchers — this is clearly stated on the activity page and in your confirmation.
These vouchers must be redeemed at the venue before gaining entry. Follow the instructions carefully to avoid issues at the entrance.
Do I need to print my ticket?
In most cases, a mobile ticket is sufficient.
If printing is required for a specific activity, this will be clearly indicated on the ticket page.
Can I bring my pet?
Pet policies vary per venue.
You can find this information under ‘Important information’ on the activity page.
If nothing is mentioned, pets are usually not allowed.
Can I cancel or change my ticket?
Most tickets are final and cannot be cancelled or modified.
If a flexible change policy applies, this will be shown on the ticket page.
My event was cancelled or rescheduled — what now?
If an event is cancelled or rescheduled, you will automatically receive an email with all information.
That email will include the next steps for rebooking or requesting a refund.
If you need help, please contact us.